Hospitality in animal healthcare: A candid chat with Debbie Boone

In this episode of Bourbon with Brenda, practice management consultant Debbie Boone, BS, CVPM, joins the show to talk about hospitality in the veterinary profession—and her unique perspective on creating a welcoming atmosphere for both clients and staff. Among other topics, she and S&A Co-CEO Brenda Andresen discuss:

• Personalized care: The importance of tailoring interactions for each client, leading to stronger relationships and improved communication.

• Internal team culture: How hospitality skills can foster trust and grace among team members and create a happier, more productive work environment.

• The business side of hospitality: How blending strong business practices with exceptional service—or “unreasonable hospitality”—creates long-term value.

Grab a glass and sit your … rear … for more valuable insights as Brenda and Debbie share a toast and some good ole Southern hospitality. And be sure to check out Debbie’s book and other resources mentioned in this episode:

• Hospitality in Healthcare by Debbie Boone

• Veterinary Hospital Managers Association (VHMA)

• North American Association of Veterinary Receptionists (NAAVR)

• Unreasonable Hospitality by Will Guidara